Refund and Cancellation Policy

Send a written cancellation request to info@puraegypt.com (or WhatsApp 01044467700) using the same name, email, and mobile number used at checkout. Include the order date and the package name.

If you cancel before we have started design or development work, you are entitled to a full refund of amounts paid for that order.

Once design or development has started, fees are not refundable, except where Egyptian law requires otherwise or we have agreed a refund in writing. You may still receive any work already completed, as agreed with our team.

Approved refunds are returned to the original payment method where possible, or by bank transfer to an Egyptian account you nominate. We aim to complete refunds within 14 business days of approval.

Refunds are not available if delivery was completed according to the agreed scope, if you fail to provide required information after reasonable reminders, or if the request is made after the service has been fully delivered.

Refund and cancellation requests: info@puraegypt.com — 01044467700 — 58 El Hegaz St, Office B1, Unit 84, Nozha, Cairo, Egypt.